Complaints Handling

At Integra Private Wealth, we are committed to handling complaints fairly, efficiently, and transparently. If you are unhappy with any aspect of our service, please let us know so that we may review the matter and work towards a prompt resolution.

  • Complaints may be submitted by email, post, or in person.

  • To help us investigate the matter, please include your contact details, a description of the issue, relevant dates, and any supporting documentation.

  • We will acknowledge your complaint, assess it objectively, and keep you informed throughout the process.

  • We aim to issue a response within the applicable regulatory timeframe. Where this is not possible, we will explain the reason for the delay and advise when you can expect a further update.

  • If you are not satisfied with our final response, you may escalate the matter to the Office of the Arbiter for Financial Services in Malta.

To submit a complaint, please contact us by post, email or telephone:

Our Complaints Handling Procedure is available to clients upon request.
To obtain a copy, please contact the Compliance Department at compliance@integra-pw.com.